Terms of Service
What FamilyBandhan is
FamilyBandhan provides in-person assistance and coordination for elderly family members in Kota: accompanying them to hospitals, airports, railway stations, temples, banks, government offices and family functions. We are not a medical, nursing, ambulance, security or emergency-response service and do not diagnose, prescribe or provide clinical treatment.
Services and plans
- Care+ covers hospital and doctor-visit assistance within 20 km of the registered home.
- Saath covers airport, railway, temple, bank/document and family-function assistance within the same city.
- Yearly and monthly plans include a fixed number of visits per month as shown on the website. Unused visits do not carry forward.
- Single visits are booked and paid for individually.
Payments and expenses
- Plan fees are paid in advance by UPI, bank transfer or card.
- Out-of-pocket costs (doctor fees, medicines, tests, tickets, tolls, porter charges, intercity travel) are paid separately against your prior approval, with receipts shared.
- Our coordinators do not accept cash from your parents.
Cancellations and refunds
- Single visits can be rescheduled free of charge up to 12 hours before the visit.
- Monthly and yearly plans can be stopped at any time; refunds for unused full months follow the plan terms shared with you before payment.
Your responsibilities
Please share accurate information about health conditions, mobility needs, allergies and appointment details so the coordinator can plan safely. Decisions about treatment remain with the family and the treating doctor.
Limitation of liability
We take reasonable care in every visit. Our liability for any claim is limited to the fee paid for the specific visit or plan month in question. We are not liable for delays caused by hospitals, airlines, railways, banks or other third parties.
Contact
Questions about these terms: hello@familybandhan.com